KYC Policy

Know Your Customer (KYC) & Anti Money Laundering (AML) Policy

With reference to the guidelines regarding ‘Know Your Customer’ norms issued by the National Housing Bank (“NHB”) in terms of its Circulars No. (1) NHB(ND)/DRS/POL-No-02/2004-05 dated August 25, 2004,(2) NHB(ND)/DRS/POL-No-05/2004-05 dated September 23, 2004, (3) NHB(ND)/DRS/POL-No-08/2004-05 dated March 31, 2005, (4) NHB(ND)/DRS/POL-No-32/2009-10 dated March 16, 2010 and (5) NHB/ND/DRS/POL-No-33/2010-11 dated October 11, 2010 wherein Housing Finance Companies (HFCs)Were advised to follow certain customer identification procedure for opening of accounts and monitoring transactions of suspicious nature for the purpose of reporting it to appropriate authority, APTUS has revised its KYC / AML policy. This revised policy comes into effect from Nov 4, 2011

This policy is applicable to all categories of products and services offered by the Company


The Recommendations made by the Financial Action Task Force (FATF) on Anti Money Laundering(AML) standards and on Combating Financing of Terrorism (CFT) standards have become the international benchmark for framing Anti Money Laundering and combating financing of terrorism policies by the regulatory authorities. Compliance with these standards both by the banks/financial institutions, including HFCs, has become necessary for international financial relationships. The Reserve Bank of India(RBI) has issued revised set of comprehensive ‘Know Your Customer’ Guidelines to all Non- Banking Financial Companies (NBFCs), Miscellaneous Non-Banking Companies and Residuary Non- Banking Companies in the context of the recommendations made by the Financial Action Task Force (FATF) and Anti Money Laundering (AML) standards and combating financing of terrorism policies by the regulatory authorities and advised all NBFCs to adopt the same with suitable modifications depending on the activity undertaken by them and ensure that a proper policy framework on KYC and AML measures are formulated and put in place with the approval of their respective Boards. The ‘Know Your Customer’ Guidelines issued by the National Housing Bank for HFCs have been drafted and issued in the above context

The main objective of this policy is to enable the Company to have positive identification of its customers.

Know Your Customer' Standards

The objective of KYC guidelines is to prevent HFCs from being used, intentionally or unintentionally, by criminal elements for money laundering activities. KYC procedures also enable HFCs to know/understand their customers and their financial dealings better which in turn help them manage their risks prudently. APTUS has framed its KYC policy incorporating the following four key elements:

  1. Customer Acceptance Policy;
  2. Customer Identification Procedures;
  3. Monitoring of Transactions; and
  4. Risk Management.

For the purpose of the KYC policy, a ‘Customer’ is defined as:

  1. A person or entity that maintains an account and/or has a business relationship with APTUS;
  2. One on whose behalf the account is maintained (i.e. the beneficial owner);
  3. Beneficiaries of transactions conducted by professional intermediaries, such as Stock Brokers, Chartered Accountants, Solicitors, etc. as permitted under the law, and
  4. Any person or entity connected with a financial transaction which can pose significant reputational or other risks to APTUS, say, a wire transfer or issue of a high value demand draft as a single transaction.

Customer Acceptance Policy (CAP)

APTUS’s Customer Acceptance Policy, which lays down explicit criteria for acceptance of customers, ensures the following aspects of the customer relationship:

  1. No account is opened in anonymous or fictitious/benami name(s);
  2. Customers are all assessed for location of residence, business if any including type of clients and also the mode of transactions and payments (in APTUS’s case, we require payments to be made through ECS unless in an emergency (and in any case given our business – of low ticket size loans – the level of cash handling is very minimal).
  3. Volume of turnover, social and financial status, etc. to enable categorization of customers into low, medium and high risk (these customers will require very high level of monitoring). Currently given the size of our loans and type of clients we deal with, all our customers are considered low risk
  4. Documentation requirements and other information collected in respect of different categories of customers depending on perceived risk and keeping in mind the requirements of PML Act, 2002 and guidelines issued from time to time
  5. APTUS will not open an account where it is unable to apply appropriate customer due diligence measures, i.e. where APTUS is unable to verify the identity and /or obtain documents required as per the risk categorisation due to non co-operation of the customer or non reliability of the data/information furnished. However, APTUS will have suitable built-in safeguards to avoid harassment of the customer.
  6. Circumstances, in which a customer is permitted to act on behalf of another person/entity, will be clearly spelt out in conformity with the established law and practices, as there could be occasions when an account is operated by a mandate holder or where an account may be opened by an intermediary in a fiduciary capacity, and Checks against any notified list of the NHB or the RBI any other regulator, before accepting a customer, to ensure that the identity of the customer does not match with any person with known criminal background or with banned entities such as individual terrorists or terrorist organizations, etc.

The Company shall carry out full scale customer due diligence (CDD) before opening an account. When the true identity of the account holder is not known, the Company shall file Suspicious Transaction Reporting (STR) as provided below in reports

APTUS will prepare a profile for each new customer which may contain information relating to the customer’s identity, social/financial status, nature of business activity, information about his clients’ business and their location, etc. The nature and extent of due diligence will depend on the risk perceived by APTUS. However, while preparing the customer profile, APTUS will seek only such information from the customer which is relevant and is not intrusive. The customer profile will be a confidential document and details contained therein will not be divulged for cross selling or any other purposes.

Given the nature of our business – small ticket loans to low and middle income, informal and financially excluded families – we have categorized our customers as low risk.. It is highly unlikely that APTUS will have any medium / high risk clients given its focus on the lower income section of society, but for information, examples of customers requiring higher due diligence may include:

  1. Non-resident customers,
  2. High net worth individuals,
  3. Trusts, charities, NGOs and organizations receiving donations,
  4. Companies having close family shareholding or beneficial ownership,
  5. Firms with ‘sleeping partners’,
  6. Politically exposed persons (PEPs) of foreign origin,
  7. Non-face to face customers, and
  8. Those with dubious reputation as per public information available, etc.

It is important to bear in mind that the adoption of Customer Acceptance Policy and its implementation will not result in denial of APTUS’s services to the general public, especially to those who are financially or socially disadvantaged.

Customer Identification Procedure (CIP)

APTUS will follow clear NHB guidelines on the Customer Identification Procedure to be carried out at different stages, i.e. while establishing a relationship; carrying out a financial transaction or when APTUS has a doubt about the authenticity/veracity or the adequacy of the previously obtained customer identification data. Customer identification means identifying the customer and verifying his/ her identity by using reliable, independent source documents, data or information. APTUS will obtain sufficient information necessary to establish, to its satisfaction, the identity of each new customer, whether regular or occasional and the purpose of the intended nature of relationship. Being satisfied means that APTUS must be able to satisfy the competent authorities that due diligence was observed based on the risk profile of the customer in compliance with the extant guidelines in place. Besides risk perception, the nature of information/documents required would also depend on the type of customer (individual, corporate etc). For customers that are natural persons, which will be most of its clients, APTUS will obtain sufficient identification data to verify the identity of the customer, his address/location, and also his recent photograph. For customers that are legal persons or entities (very unlikely to be a customer except for project finance to construction companies), APTUS will:

  1. Verify the legal status of the legal person/ entity through proper and relevant documents;
  2. Verify that any person purporting to act on behalf of the legal person/entity is so authorized and identify and verify the identity of that person; and
  3. Understand the ownership and control structure of the customer and determine who are the natural persons who ultimately control the legal person.

Where APTUS is unable to apply appropriate KYC measures due to non-furnishing of information and /or non-cooperation by the customer, APTUS may consider closing the account or terminating the business relationship after issuing due notice to the customer explaining the reasons for taking such a decision.

Monitoring of Transactions

Ongoing monitoring is an essential element of effective KYC procedures. APTUS can effectively control and reduce its risk only if it has an understanding of the normal and reasonable activity of the customer so that it can identify transactions that fall outside the regular pattern. However, the extent of monitoring will depend on the risk sensitivity of the account. Since APTUS will not have any deposit accounts, this situation will hardly arise, but APTUS will in any case pay special attention to all complex, unusually large transactions and all unusual patterns which have no apparent economic or visible lawful purpose, or transactions that involve large amounts of cash inconsistent with the normal and expected activity of the customer. APTUS will put in place a system of periodical review of risk categorization of accounts and the need for applying enhanced due diligence measures. APTUS will ensure that a record of transactions in the accounts is preserved and maintained as required in terms of section 12 of the PML Act, 2002 (and the Amended Act, 2009). It will also ensure that transactions of suspicious nature and/or any other type of transaction notified under section 12 of the PML Act, 2002 (and the Amended Act, 2009), is reported to the appropriate law enforcement authority.

Illustrative list of activities which would be construed as suspicious transactions

Activities not consistent with the customer’s business, i.e. accounts with large volume of credits whereas the nature of business does not justify such credits. Any attempt to avoid Reporting/Record-keeping Requirements/provides insufficient / suspicious information

The applicant/customer:

  1. is reluctant to provide information, data, documents
  2. submits false documents, data, purpose of loan, details of accounts
  3. refuses to furnish details of source of funds by which initial contribution is made, sources of funds is doubtful etc
  4. is reluctant to meet in person, represents through a third party or a power-of-attorney- holder without sufficient reasons
  5. approaches a branch/office of the Company, which is away from the customer’s residential or business address provided in the loan application, when there is a branch/office of the Company closer to the given address
  6. is unable to explain or satisfy the numerous transfers in the statement of bank account or has multiple bank accounts
  7. makes an initial contribution through unrelated third-party accounts without proper justification
  8. avails himself of a top-up loan and/or equity loan, without proper justification of the end-use of the loan
  9. suggests dubious means for the sanction of the loan
  10. encashes the loan amount by opening a fictitious bank account
  11. applies for a loan knowing fully well that the property/dwelling unit to be financed has been funded earlier and that the same remains un-repaid
  12. requests for payment made in favour of a third party who has no relation to the transaction
  13. uses the loan for a purpose other than what has been stipulated
  14. uses the loan in connivance with the vendor/builder/developer/broker/agent etc. frequently conveys change of his address where the transaction does not make economic sense
  15. there are reasonable doubts over the real beneficiary of the loan and the property/dwelling unit to be purchased
  16. the sale consideration stated in the agreement for sale is abnormally higher/lower than what is prevailing in the area
  17. there is multiple funding of the same property/dwelling unit
  18. there is multiple funding involving an NGO, charitable organisation, small or medium enterprises, self-help groups , or microfinance groups
  19. over-payment of instalments of repayment with a request to refund the excess
  20. Repayments of a loan within 5 months of its origination
  21. Regular requests to refund overpayments of monthly installments
  22. Payments from a third party bank


Each business process as a part of the credit policy will document and implement appropriate risk-based procedures designed to verify that it can form a reasonable belief that it knows the true identity of its customers. Verification of customer identity should occur before transacting with the customer. Procedures for each business process shall describe acceptable methods of verification of customer identity, which may include verification through documents or non-documentary verification methods that are appropriate given the nature of the business process, the products and services provided and the associated risks.

Verification through documents

These documents may include, but are not limited to the list of documents that can be accepted as proof of identity and address from customers across various products offered by the Company as provided in to this policy. These are appropriately covered in the credit policies of the respective businesses.

The list of documents that can be accepted as proof of identity and address from customers across various products offered by the Company is given to this policy. These should be appropriately covered in the credit policies of the respective businesses. The customer verification processes will be covered in detail in the credit policies of every business.

i. Verification through non-documentary methods:

These methods may include, but are not limited to:

  1. Contacting or visiting a customer;
  2. Independently verifying the customer’s identity through the comparison of information provided by the customer with information obtained from a consumer reporting agency, public database, or other source;
  3. Checking references with other financial institutions; or
  4. Obtaining a financial statement.

ii. Additional verification procedures.

If applicable, the business process verification procedures should address situations where:

  1. A person is unable to present an unexpired government-issued identification document that bears a photograph or similar safeguard;
  2. The business process associate is not familiar with the documents presented;
  3. The Account is opened without obtaining documents;
  4. Where the business process is otherwise presented with circumstances that increase the risk that it will be unable to verify the true identity of a customer through documents; and
  5. If the business process cannot verify the identity of a customer that is other than an individual, it may be necessary to obtain information about persons with authority or control over such account, including signatories, in order to verify the customer’s identity.

Where a low risk category customer expresses inability to complete the documentation requirements on account of any reason that the Company considers to be genuine, and where it is essential not to interrupt the normal conduct of business, the Company may complete the verification of identity within a period of six months from the date of establishment of the relationship.

Enhanced Due Diligence

The Company is primarily engaged in retail finance. It does not deal with such category of customers who could pose a potential high risk of money laundering, terrorist financing or political corruption and are determined to warrant enhanced scrutiny. The existing credit policies of the Company in respect of its various businesses ensure that the Company is not transacting with such high risk customers. The Company shall conduct Enhanced Due Diligence in connection with all customers or accounts that are determined to pose a potential high risk and are determined to warrant enhanced scrutiny. Each business process shall establish appropriate standards, methodology and procedures for conducting Enhanced Due Diligence, which shall involve conducting appropriate additional due diligence or investigative actions beyond what is required by standard KYC due diligence. Enhanced Due Diligence shall be coordinated and performed by the Company, who may engage appropriate outside investigative services or consult appropriate vendor sold databases when necessary. Each business process shall establish procedures to decline to do business with or discontinue relationships with any customer when the Company cannot adequately complete necessary Enhanced Due Diligence or when the information received is deemed to have a significant adverse impact on reputational risk.

The following are the indicative list where the risk perception of a customer may be considered higher:

  1. Customers requesting for frequent change of address/contact details
  2. Sudden change in the loan account activity of the customers
  3. Frequent closure and opening of loan accounts by the customers

Enhanced due diligence may be in the nature of keeping the account monitored closely for a re-categorisation of risk, updation of fresh KYC documents, field investigation

Risk Management

The Board of Directors of APTUS has ensured that an effective KYC program is in place and has established appropriate procedures and is overseeing its effective implementation. The program covers proper management oversight, systems and controls, segregation of duties, training and other related matters. Responsibility has been explicitly allocated within APTUS to ensure that APTUS’s policies and procedures are implemented effectively. The Board of APTUS is aware that while all customers will be of low risk profile given the nature of its business, unless belonging to a higher risk profile listed under #5 above and approved as an exception, it will apply various Anti Money Laundering measures keeping in view the risks involved in a transaction, account or business relationship.

APTUS’s Board -through its Audit Committee will directly evaluate and ensure adherence to the KYC policies and procedures, including legal and regulatory requirements.

APTUS has already ensured that its front line staff and credit staff are aware that no loan accounts will be created unless the KYC procedures are adhered to completely.

Company’s internal audit and compliance functions play a role in evaluating and ensuring adherence to the KYC policies and procedures.

Internal Auditors specifically check and verify the application of KYC procedures at the branches and comment on the lapses observed in this regard.

The compliance in this regard is put up before the Audit Committee of the Board on quarterly intervals

Risk Categorisation

The Company shall have a system in place for periodical updation of customer identification data after the account is opened. Full KYC exercise will be done at a periodicity not less than once in ten years in case of low risk category customers, not less than once in eight years in case of medium risk category customers and not less than once in two years in case of high risk category customers.

Low risk category customers need not submit fresh proofs of identity and address at the time of periodic updation, in case of no change in status with respect to their identities and addresses and a self-certification by the customer to that effect shall suffice in such cases. In case of change of address of such ‘low risk’ customers, they can forward a certified copy of proof of address by mail/post, etc.

All the customers under different product categories are categorized into low, medium and high risk based on their profile. The Credit manager while appraising the transaction and rendering his approval will prepare the profile of the customer based on risk categorization. An indicative categorization for the guidance of businesses is provided in Customer Identification Procedure. Each business process adopts the risk categorization in their respective credit policies subject to confirmation by compliance based on the credit appraisal, customer’s background, nature and location of activity, country of origin, sources of funds, client profile, etc., Where businesses believe that a particular customer falling under a category mentioned below is in his judgement falling in a different category, he may categorise the customer so, so long as appropriate justification is provided in the customer file.

Indicative list for Risk Categorization

Low Risk Category

Individuals (other than High Net Worth) and entities whose identities and sources of wealth can be easily identified and transactions in whose accounts by and large conform to the known profile shall be categorised as low risk.

Illustrative examples are:

  1. Salaried employees whose salary structure is well-defined
  2. People belonging to lower economic strata of the society whose accounts show small balances and low turnover
  3. Government departments and Government-owned companies
  4. Statutory bodies & Regulators

Medium & High Risk Category

Customers that are likely to pose a higher than average risk may be categorized as medium or high risk depending on customer’s background, nature and location of activity, country of origin, sources of funds and his client profile etc.

Illustrative examples of medium risk category customers are:

  1. Non Resident customers
  2. High Networth Individuals
  3. Trust, charities, NGO’s and Organization receiving donations
  4. Companies having close family shareholding or beneficial ownership
  5. Firms with ‘sleeping partners’

Illustrative examples of high risk category customers are:

  1. Politically Exposed Persons (PEPs) of Indian/Foreign Origin
  2. Non face-to-face customers
  3. Those with dubious reputation as per public information available Accounts of bullion dealers and jewelers

Customer Education

The implementation of KYC procedures requires APTUS to demand certain information from customers, which may be of personal nature, or which has hitherto never been called for. This can sometimes lead to a lot of questioning by the customer as to the motive and purpose of collecting such information. APTUS’s front line staff will therefore personally discuss this with customers and if required, APTUS will also prepare specific literature/ pamphlets, etc. so as to educate the customer on the objectives of the KYC program.

Existing Customers

The requirements of the earlier sections are not applicable to accounts opened by existing customers, provided that the business process has previously verified the identity of the customer and the business process continues to have a reasonable belief that it knows the true identity of the customer. Further, transactions in existing accounts should be continuously monitored and any unusual pattern in the operation of the account should trigger a review of the due diligence measures.

Applicability to branches and subsidiaries

The above guidelines shall also apply to all branches and subsidiaries

Introduction of New Technologies

APTUS will pay special attention to any money laundering threats that may arise from new or developing technologies including on-line transactions that might favour anonymity, and take measures, if needed, to prevent its use in money laundering schemes

Appointment of Principal Officer

APTUS has appointed its Managing Director to be designated as ‘Principal Officer’. Per the NHB guidelines, the Principal Officer will be located at the corporate office and will be responsible for monitoring and reporting of all transactions and sharing of information as required under the law. He will maintain close liaison with enforcement agencies, other HFCs and any other institution which are involved in the fight against money laundering and combating financing of terrorism.

Maintenance of records of transactions

Though it will be unlikely in APTUS’s case, due to its focus on lower income families, APTUS has a system of maintaining proper record of transactions prescribed under Rule 3, of the Prevention of Money-Laundering and value of transactions, the procedure and manner of maintaining and verification and maintenance of records of the identity of the clients of the Banking Companies, Financial Institutions and Intermediaries) Rules, 2005, as mentioned below:

  1. All cash transactions of the value of more than rupees ten lakh or its equivalent in foreign currency;
  2. All series of cash transactions integrally connected to each other which have been valued below rupees ten lakh or its equivalent in foreign currency where such series of transactions have taken place within a month and the aggregate value of such transactions exceeds rupees ten lakh;
  3. All cash transactions where forged or counterfeit currency notes or bank notes have been used as genuine and where any forgery of a valuable security has taken place;
  4. All suspicious transactions whether or not made in cash and by way of as mentioned in the Rules.

Designated director , will be provided details of the above transactions on a monthly basis. This report will be provided even if there are no transactions.

Information to be preserved

As per the NHB guidelines, APTUS is required to maintain the following information in respect of transactions referred to in Rule 3:

  1. The nature of the transactions;
  2. The amount of the transaction and the currency in which it was denominated;
  3. The date on which the transaction was conducted; and
  4. The parties to the transaction.

Maintenance and Preservation of records

APTUS has a system for proper maintenance and preservation of account information in a manner that allows data to be retrieved easily and quickly whenever required or when requested by the competent authorities. APTUS will maintain for at least ten years from the date of cessation of transaction between the bank and the client, all necessary records of transactions, both domestic or international, which will permit reconstruction of individual transactions (including the amounts and types of currency involved if any) so as to provide, if necessary, evidence for prosecution of persons involved in criminal activity. APTUS will also ensure that records pertaining to the identification of the customer and his / her address (e.g. copies of documents like passports, identity cards, driving licenses, PAN, utility bills etc.) obtained while opening the account and during the course of business relationship, are properly preserved for at least ten years after the business relationship is ended. The identification records and transaction data will be made available to the competent authorities upon request.

Reporting to Financial Intelligence Unit-India

In terms of the PMLA rules, APTUS will report information relating to cash and suspicious transactions to the Director, Financial Intelligence Unit-India (FIU-IND) at the following address:

  • Director, FIU-IND,
  • Financial Intelligence Unit-India,
  • 6 th Floor, Hotel Samrat,
  • Chanakyapuri,New Delhi-110021

APTUS will ensure that the provisions of PMLA Rules framed and the Foreign Contribution and Regulation Act, 1976, wherever applicable, are adhered to strictly.