Grievance/ complaints

Customers have the following ways to register their complaints when they find inadequacy in the Aptus services

Complaint Register:

Every Aptus branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through

1. Mail : Customers can mail their grievances directly through the mail ID customercare@aptusindia.com
2. Post: By sending their complaints to “Manager, Customer Service, Aptus Value Housing Finance India Ltd, 8B, Doshi Towers, 205, P H Road, Chennai -10.
3. Phone: Customers can directly call Aptus at 044- 45650030 and register their complaint.

If the grievance remains unresolved, the customers can escalate their complaints directly to Mr.G.Subramaniam, Executive Vice President – Risk and Operations by calling him directly at 044-45650024 or mail him at subramaniam.g@aptusindia.com. In case the customer doesn't receive any satisfactory response within reasonable time or the complaint remains unaddressed, he/she can approach the National Housing Bank by lodging their complaints in online mode at the link https://grids.nhbonline.org.in or in offline mode by post, in the prescribed format available at link http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Compliant-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf to ,
Complaint Redressal Cell,
Department of Regulation and Supervision,
National Housing HFCs,
4th Floor, Core 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003.

Whistle Blower

If you feel any deviations from company policy, integrity issues, harassment, incidents or any thing you want to inform about something you feel is not right .

You may call /mail to direct hot line of Chairman and Managing Director at 044-45650007 or cmd@aptusindia.com..

All calls/mails received will be treated very confidentially.

If you have not received any response on your complaints within reasonable time, you may choose to write to the following address, enclosing the copy of the complaint sent to us